Last updated: 10th September 2026
Refunds and Returns Policy
Our commitment
We want you to be happy with your purchase from Corina Hogan. This policy explains how cancellations, returns, refunds, damaged items, and commissioned work are handled.
Nothing in this policy affects your statutory rights under Irish or EU consumer law.
Artwork, images and copyright
Every effort is made to show artwork colours, textures and dimensions accurately. Colours may vary slightly depending on your screen or device settings.
The purchase of an original artwork or print does not transfer copyright or reproduction rights. Corina Hogan retains all copyright in the artwork. You may not reproduce, scan, copy, licence, or use the artwork commercially without prior written permission.
Change-of-mind cancellations and returns
If you buy an eligible item online, you may cancel your order within 14 days of receiving it, without giving a reason.
To cancel, please contact us at corinahogan@msn.com with your order number and a clear statement that you wish to cancel.
You must return the item within 14 days of telling us that you wish to cancel. Please package it carefully and use a tracked, insured postal service where appropriate.
For change-of-mind returns, you are responsible for the cost of return postage unless we agree otherwise. You are responsible for any reduction in value caused by handling the item beyond what is necessary to inspect it as you would in a shop.
Once we receive the returned item, or evidence that it has been sent back, we will process the refund in line with your statutory rights. Refunds are made using the original payment method.
Items not eligible for change-of-mind returns
The 14-day cancellation right does not apply to:
- Artwork commissioned or made specifically to your requirements.
- Clearly personalised artwork.
If you are unsure whether an item is eligible for return before ordering, please contact us at corinahogan@msn.com.
Commissions and deposits
Commissioned or personalised artwork is created specifically for you and is generally not eligible for cancellation or return once work has begun.
Any commission deposit covers time spent on planning, design, materials, and work already completed. The treatment of deposits, changes, cancellations, and final payment will be confirmed in writing before commission work begins.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or not as described, please contact us as soon as possible – preferably within 48 hours of delivery – and include your order number, clear photographs of the artwork, and clear photographs of the packaging, including any visible damage.
This helps us deal with the issue quickly and, where relevant, make a claim with the delivery provider. Reporting damage later does not remove your statutory rights.
Where an item is faulty, damaged in transit, or not as described, we will work with you to provide the appropriate remedy under consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund. We will cover reasonable return costs for confirmed faulty, damaged, or incorrect items.
As original artworks are one of a kind, an exact replacement may not be possible. If this happens, we will discuss a suitable remedy with you.
Delivery
Delivery times are estimates and may be affected by postal carriers, customs, weather, or other circumstances outside our control. We will let you know if we become aware of a significant delay.
For international orders, customers are responsible for any customs duties, taxes, or import charges charged by their destination country.
Contact us
For cancellations, returns, or questions about an order, please contact corinahogan@msn.com. Return instructions and the appropriate return address will be provided after your return request has been approved.